ORDERING FAQ

What currency are Be Bottle prices shown?

All prices are shown in U.S dollars.

What forms of payment do you accept?

Be Bottle is proud to accept Visa, MasterCard, American Express and Discover. We also accept PayPal.

Can I order by phone or email?

We would love to hear from you! Give us a call; order a bottle or, just call to say hi. However, the easiest way to order a bottle is electronically on our site. To place an order electronically please use the shopping cart on our website – by phone or email. We will be happy to help you out if you email customerservice@bebottles.com or 844-558-0009.

What if there is an error in the ordering process or checkout?

If you have any Technical Issues while using the site, please contact our Customer Service Department at customerservice@bebottles.com and we will assist you immediately.

Can I make a change to an existing order?

Sure. You may make changes to your order up until your order has begun being processed. Please contact us by email with the order modifications you would like before 2:00 ET on the day of your order. Please note that not all changes can be guaranteed as the order may be too far into the shipping process. Ensuring that your order is correct in the Shopping Cart section of the site is always the best policy to save any disappointment at a later date.

How do I cancel my order?

You may cancel your order up until your order has begun being processed at cancellation@bebottles.com or call 844-558-0009 Monday through Friday between 8:30 AM and 4:30 PM ET. We process all orders placed before 2:00 pm ET that same business day. We will send an email confirming the order cancellation.

How do I use a promotional code?

To use the promotional code you have to enter it into the checkout of your order. After you have finished shopping, click on your shopping bag. Enter your Promo Code into this section and Click Apply. The discount will then be applied to your order and can be finished as usual. Please note: Promotional codes can only be used once and cannot be combined with any other discount or promotion.

Why isn’t my promo code working?

Your cart may contain one or more items that are excluded from the promotional offer. Please see Terms and Conditions regarding promotion codes.

How is the promotion discount applied?

To use a promotion code, enter the promo code in the cart or checkout. When a valid code is entered, the discount will automatically apply and be shown in your order summary. Discount cannot be combined with other offers. Only one discount code will be accepted per order. If you are still having issues, please reach out to our customer service team.

What are the terms and conditions of promotion codes?

Discounts are only applied to valid items in your cart/order. We have the right to exclude certain products or brands from any promotion. Promotion codes are only valid for specific dates and we have the right to end the promotional period early if deemed necessary. If we end the promotion early, the promotion code will not be accepted in the cart. If the promotion code is accepted in the cart, then we will honor the promotion. Promotions cannot be applied to orders after the order is placed and the customer has received an order confirmation.

SHIPPING FAQ

FREE Shipping Offer

Domestic Standard Shipping is FREE on orders over $50.00. Valid only in the continental United States. Not valid on Alaska, Hawaii, APO/FPO, US Territories, International Shipping, or Oversized shipments. For more details, click here.

Shipping Methods

Economy Shipping
Will ship within 2-3 business days. Will arrive in 4-8 business days after the order is shipped.
PO Box addresses will ship Economy.

3 Business Day Shipping
Will ship the same day if completed order received by 2:00 PM EST, arriving 3 business days after the order was placed.

Next Business Day Shipping
Will ship the same day if completed order received by 2:00 PM EST and arrive 1 business day after the order was placed. Not all locations can be shipped to arrive the next business day.
NOTE: Orders placed on weekends and holidays, will be shipped the next business day.

Why can’t I place my order for next day delivery?

There are some addresses that UPS and USPS cannot deliver the next business day, for example PO Boxes and Rural Routes. Orders placed after 2:00 PM ET on Fridays will not be processed until the next business day. Sorry!

How can I track the status of my order?

Whether you logged on to your account or used Guest Checkout, you can always check the status of your order. When your order ships from our fulfillment center, you will receive an email confirmation with your shipment tracking number and a link to the shipping company website. If you have any issues with this, please contact our Customer Service Department and we can assist you.

How do I know my order is shipped?

Once your order is confirmed by email it is processed by our warehouse and dispatch department. The items are safely packed in a box or envelope with your personal invoice. Your address is printed onto the packaging and collected from us personally by the carriers. We will email you a shipping confirmation containing what you ordered, where it is going to as well as the tracking number and a link to the carrier’s site.

How will my order be shipped?

We understand the need to get your order to you as quickly and safely as possible. With our network of couriers and postal services, we can offer the best option for you dependent on size, weight and speed of delivery. In the United States our main carriers are UPS and the United States Postal Service (USPS).

Why is my tracking information not appearing?

Even though your package has shipped, it may take up to 48 hours for tracking information to appear on a carrier’s website. This is due to the timing of updates made by the carrier’s tracking system. Please refer to the estimated delivery dates that appear on your order confirmation email. If the estimated delivery dates have passed and the carrier’s tracking information hasn’t changed, our customer service team is happy to help. Email customerservice@bebottles.com or call 1-844-558-0009 from 8:30 AM to 4.30 PM EST, Monday through Friday.

What happens if my items get lost in the mail?

Check your order confirmation email and contact the carrier stated there – you will need your tracking number also in that email. If your items are unable to be located by the carrier, we will lodge an inquiry from our end. For further information, please contact your local customs office or customerservice@bebottles.com.

What happens if I receive an incorrect item?

If you receive an incorrect item in your order, please contact our Customer Service Department right away and we will arrange for the correct item to be sent to you.

Do you ship internationally?

Be Bottle currently ships within the US, US Territories, APO/FPO addresses. We have plans to ship to Canada and Internationally in the near future.

PRODUCT FAQ

How do I wash my Be Bottle?

Wash thoroughly before first use. Hand wash with warm soapy water and let it dry with both top and bottom caps removed.

What about the caps and seals?

Seals need proper care. Simply take the seal out of the cap and hand wash it with warm soapy water, let it dry completely and put it back into the cap.

How do I clean the infuser?

Empty the contents. Then hold it under running water to remove any residue. Hand wash it with warm soapy water and rinse completely.

How is Be Bottle™ made?

Be Bottle™ is made of 18/8 FDA approved, Food Grade, Stainless Steel and BPA FREE plastic. It has been independently lab tested and certified to be BPA, Lead and Phthalate free to FDA and LFGB Standards. It is safe, and clean and designed to keep beverages hot for 12 hours and cold for 24 hours.

Can I put hot water inside my bottle?

Yes, Be Bottle™ has been designed to keep beverages hot for 12 hours, but it won’t get hot on the outside.

How do I use the infuser?

Add fresh fruit, cucumber, spices, ice or whatever you want into the infuser. Then, fill the bottle with cool water. Or, add loose tea leaves and fill the bottle with hot water. The infuser holes are 0.5mm in diameter, designed to allow only liquids through, eliminating the possibility of loose leaves or coffee grounds escaping into the bottle.

Can I use my bottle without the infuser?

Sure, just unscrew it from the base.

Just how “green” is my be bottle™?

We spent over two years developing the processes and procedures to make a product in a manner rooted in Environmental Stewardship.

Can I buy custom bottles in bulk?

Yes, we have a team of specialized graphic designers that know how to make bottle designs that speak both to your brand and our cutting edge print technology. If you can buy at least 48 of them then give us a call or contact customerservice@bebottles.com for more information.

Where are Be Bottles made?

They are designed in the USA and Canada, responsibly manufactured in China and printed in the USA.

Do you have a non- insulated bottle?

Buying a single wall bottle is like saying I want to live in the 1950s … technology allows hot to stay hot for 12 hours and cold to stay coldfor 24 hours … why get any bottle that doesn’t give you this???

I received my bottle and it has a funny smell to it. What do I do?

Wash your bottle thoroughly before first use. Just remove the top or bottom caps, fill it with warm soapy water and let it sit overnight. Rinse it out in the morning and enjoy.

My bottle makes a weird rattling sound when I use it!

The sound you hear is a small piece of metal called the getter which has broken free and is moving freely about your Be Botte. The integrity and use of your bottle will not be impacted, aside from the sound! Although it is not a malfunction of your bottle, we would be happy to replace your bottle if the sound bothers you!

My cap(s) are leaking!

Make sure that you are tightening your bottle all the way before usage. If it continues to leak, please contact our customer support and we will have you send your bottle back for a replacement!

Can I buy replacement caps/bottoms?

Great question! We will soon have replacement caps and bottoms for every bottle! Stay tuned for our upcoming launch.

My Be Bottle isn’t keeping my drinks hot/cold?

Your bottle may have lost it’s insulation ability- either through damage or manufacturer error. You can test the insulation of your bottle with boiling water. Please exercise extreme caution to avoid burns. Pour boiling water into your bottle from the bottom side, but do not overflow. Close the top cap and wait 5 minutes. Hold your bottle from the middle. If you can feel heat, then your bottle has lost it’s insulation ability and we’ll be happy to issue a replacement!

Is there rust on my bottle?

All Be Bottle products are made from 18/8 food-grade stainless steel which is safe, durable and BPA-free. The food-grade stainless steel in a Be Bottle is also highly rust resistant. If your bottle appears to have rusted, it’s probably just a mark left behind from the electropolishing process, which smooths the surface of the metal and makes it shiny. Sometimes electrolytes left on the surface turn a rust color, but it’s harmless.

To remove residue, soak your Be Bottle overnight with hot water and baking soda or white vinegar. Follow the soak with a good scrub using an abrasive brush or sponge, make sure to scrub the top and bottom of your bottle! If the marks won’t go away, send our customer service team a message and we can get that replaced for you.

WARRANTY & RETURNS FAQ

Is there a warranty?

Yes. However, our warranty does not cover bottles damaged from dishwashers, or damage caused by dropping or other unusual and abnormal use events. Click here.

What is your return policy?

Be Bottle is committed to customer satisfaction. If you receive merchandise that you are unhappy with for any reason, simply return it within 30 days – in the condition you received it for a full refund. If your item has any custom features like personalized print, then it is deemed non-refundable and final sale. Final sale and non-refundable items will not be eligible for a refund.

How do I return an item?

Returns are accepted as long as it is returned within 30 days, unused, and in its original packaging and you provide the Order #. Send an email to returns@bebottles.com or call 844-558-0009. Make sure you have your order number so we can find your order. We’ll send you a return label. Once we inspect the bottle to be sure that it hasn’t been used, we will credit your card for the merchandise and tax (shipping is not refunded).

Where do I ship my return?

We’ll send you a return label which has all of the information you need.
Be Bottle cannot accept COD deliveries and is not responsible for customer returns that are not received.

Does Be Bottle pay my return shipping?

Yes, the return label we send you covers the return shipping charge.

I believe my bottle was damaged during shipment!

Please don’t hesitate to contact our customer support team right away. We will email you a prepaid shipping label to return your damaged bottle and will send out a replacement as soon as we receive your bottle.

ANY QUESTIONS WE HAVEN’T ANSWERED?

Reach out to customerservice@bebottles.com. We will be happy to help!